I’m so happy to hear Dell Inc (DELL) has stopped using overseas technical support at the request of their customers. This after I spent over 2 1/2 hours on a technical support call, passed through 5 representatives, only to be told I needed additional information to obtain support. …
This satire demonstrates a long-term plan for the use of strategic relations methods correctly implemented but for the wrong purposes. This is a hypothetical situation based on current outsourcing trends and isn’t representational of any real company, nor is it consulting advice.
Help Wanted. Maybe the talk about jobs and the need for more of them is a way to obscure a darker issue: what globalization will ultimately do to the American middle class. By Walter Kirn. [New York Times: Business]
Two things I advocate (and expressed in Walter Kirn’s Help Wanted article) are: