How To Measure Customer Satisfaction And Relationship Value

Nine measures that uncover customers easy to satisfy and willing to help you increase business profits.

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How Employees Can Embrace Customer Satisfaction

Most organizations don’t consider customer satisfaction as part of the business process. Often employees are overly focused on daily fires, rather than the desires of your customers. Here are a few strategies to involve employees in customer satisfaction:

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A Customers Experience Is Their Own

How often to our customers have problems that seem only to be a problem for them? I mean, no matter how they explain it we think to ourselves, “What am I supposed to do about it?” Or even worse, “This customer is an idiot!”

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