What You Can Learn From Listening To Customers

I’m so happy to hear Dell Inc (DELL) has stopped using overseas technical support at the request of their customers. This after I spent over 2 1/2 hours on a technical support call, passed through 5 representatives, only to be told I needed additional information to obtain support. …

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The New Focus Is On Customer Services (Abstract)

It is not clear to me why we rename things that already are known. I guess it makes old concepts new against. This articles introduces ITSM and ITIL, two acronyms I don’t want to hear a single customer of mine use. …

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Nobody Ever Likes Poor Customer Service

Three things you must avoid at all costs to provide great customer service, include these things in your customer service training program for strong business relationships.

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