Each Customer Defines Customer Service Differently

Do you irritate your customers while trying to serve them better? This article is a follow on to my Making Your Service Harder To Use Irritates Customers — too often efforts to improve actually make matters worse because each individual defines good customer service differently.

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Reduce The Pain Of Unfulfilled Customer Expectations

BrainBox turned a late delivery into something memorable to Debbie Weil, publisher of WordBiz Report. When you don’t deliver what your customer expects there are a couple of things you can do to make it less painful for them:

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Handle Leading Employees Different From Leading Customers

Gen. Patton’s saying may make sense for employees, but if you are going to take this advice with customers be sure to offer your assistance. With being a service provider there is a certain level of expectation that you can solve problems for customers, not just give them a fancy report that tells them what they need to do.

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