Create Customer Satisfaction Everyday

How to create customer satisfaction early in the selling process that creates more referrals for your sales results.

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Ways To Avoid Miscommunications Mistakes That Cause Customers To Leave

What you say that sends your customer right to your nearest competitors and how not to say it.

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Shut Up With The CRM ROI Already, Get Back To Making It Happen!

Come on, I think businesses worry more about CRM ROI than actually puts effort toward making it happen. As shared in past issues of “Inside Strategic Relations” — it isn’t just Customer Relationships Management companies should be concerned — look at the whole business relationships model. I prescribe the ‘8 Relationship Realms‘ for your company you might have different model.

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