Reducing Delays At Point Of Purchase

What can you learn from this fast food giant? How can you take orders from customers waiting to purchase your services?

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A Customers Experience Is Their Own

How often to our customers have problems that seem only to be a problem for them? I mean, no matter how they explain it we think to ourselves, “What am I supposed to do about it?” Or even worse, “This customer is an idiot!”

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Handle Leading Employees Different From Leading Customers

Gen. Patton’s saying may make sense for employees, but if you are going to take this advice with customers be sure to offer your assistance. With being a service provider there is a certain level of expectation that you can solve problems for customers, not just give them a fancy report that tells them what they need to do.

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