Courting Your Leads Before Selling Increases Conversion Rates

How to convert more leads faster with this simple method.

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Each Customer Defines Customer Service Differently

Do you irritate your customers while trying to serve them better? This article is a follow on to my Making Your Service Harder To Use Irritates Customers — too often efforts to improve actually make matters worse because each individual defines good customer service differently.

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A Rotten Apple Is Just That, No Matter What You Call It

How does changing a companies name contribute to increasing profits or retaining customers? It doesn’t! Only two things can improve profits and customer retention:

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Reduce The Pain Of Unfulfilled Customer Expectations

BrainBox turned a late delivery into something memorable to Debbie Weil, publisher of WordBiz Report. When you don’t deliver what your customer expects there are a couple of things you can do to make it less painful for them:

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Reducing Delays At Point Of Purchase

What can you learn from this fast food giant? How can you take orders from customers waiting to purchase your services?

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