Customer Service, The Actions You Take For Greater Loyalty

Doesn’t it seem like more talk about customer service than do anything about improving it? Customer service is an action, not a concept. Here are a few things you can do to take actions that improve loyalty and keep buying customers.

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A Rotten Apple Is Just That, No Matter What You Call It

How does changing a companies name contribute to increasing profits or retaining customers? It doesn’t! Only two things can improve profits and customer retention:

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How Each Interaction Contributes To Relationship Building

Customer interaction points are your most valuable tool to building strong and profitable relationships. A customer interaction point is any event where your customer considers or comes in contact with your product or service.

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Simples Things Can Build Business Relationships

Before you grab up the latest customer relationship software, or employee resource planning system; start with the small things today. Relationship building starts with a simple smile and handshake or even a small note saying thank you.

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