Doesn’t it seem like more talk about customer service than do anything about improving it? Customer service is an action, not a concept. Here are a few things you can do to take actions that improve loyalty and keep buying customers.
How does changing a companies name contribute to increasing profits or retaining customers? It doesn’t! Only two things can improve profits and customer retention:
Customer interaction points are your most valuable tool to building strong and profitable relationships. A customer interaction point is any event where your customer considers or comes in contact with your product or service.
Before you grab up the latest customer relationship software, or employee resource planning system; start with the small things today. Relationship building starts with a simple smile and handshake or even a small note saying thank you. …