Four customer service scenarios you must avoid at all costs or risk losing every customer you have.
Is diversification in your product line thinning out your ability to keep profitable customers?
Does your organization have space it could lease to supplier? You could solve two problems at once: generate capital for unused assets while reducing delays in fulfillment. This is exactly what Boeing is doing with Giddens Industries (a specialized parts supplier to Boeing in Everett WA).
I strongly support Jon Udell’s prediction of project based web log’s. After using the tools for a few years now I’m finding weblogs have significantly reduce my data acquisition time, organization of technical materials, and simplified content management.