Making Your Service Harder To Use Irritates Customers

Four customer service scenarios you must avoid at all costs or risk losing every customer you have.

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Stay Focused On Your Core Business

Is diversification in your product line thinning out your ability to keep profitable customers?

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Put Every Asset To Work On The Bottom Line

Does your organization have space it could lease to supplier? You could solve two problems at once: generate capital for unused assets while reducing delays in fulfillment. This is exactly what Boeing is doing with Giddens Industries (a specialized parts supplier to Boeing in Everett WA).

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Weblogs Will Have A Greater Role In Project Management

I strongly support Jon Udell’s prediction of project based web log’s. After using the tools for a few years now I’m finding weblogs have significantly reduce my data acquisition time, organization of technical materials, and simplified content management.

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