How to add a profitable up-sell to every service calls and provide additional value to customers while improving your bottom line.
A powerful way to cultivate customer relationships even with a customer service call, including points to include in every call interaction.
See how customer interaction points help collect information about what customers want so you can better anticipate their needs.
How not to waste resources trying to get people to do business with you if you aren’t bother to keep them around.
Why technology won’t, even can’t, solve issues with customer loyalty without knowing this one thing.
Doesn’t it seem like more talk about customer service than do anything about improving it? Customer service is an action, not a concept. Here are a few things you can do to take actions that improve loyalty and keep buying customers.
I’m so happy to hear Dell Inc (DELL) has stopped using overseas technical support at the request of their customers. This after I spent over 2 1/2 hours on a technical support call, passed through 5 representatives, only to be told I needed additional information to obtain support. …
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